Gift shop terms

In purchasing items from the online Zoological Society of London (“ZSL”) shop not covered by other terms you are entering into an agreement with Zoo Enterprises Limited, company number 01178687 (in this section “ZEL”). Any order made will be subject to these specific ZSL shop terms that incorporate the “Common Terms” applicable to all transactions.

Your Information

Please ensure that when making an order the information you provide is correct and complete. If you wish to make any changes to the information you have provided then please inform ZEL of these immediately. However ZEL reserves the right not to act on any requested changes unless it would be unreasonable not to act.

Your Order

When you place an order the cost of items and delivery charges, and estimated timescales for delivery, will be specified in the order acknowledgment email that ZEL will send to you. ZEL will try and ensure that the prices and charges listed at the time of order are accurate, but ZEL cannot accept any liability if the information displayed is incorrect. In the event that an error is made you will be informed by email (sent to the email address you have given us) of the correct price or charge within a reasonable time of ZEL becoming aware of the error and ZEL will ask you whether you wish to continue with your order on the basis of the correct information. If ZEL has not received confirmation from you within a reasonable period of time (in response to ZEL’s email notification of the error) that you wish to proceed, the order will be cancelled.


When you place an order through this website, this will be an offer by you to purchase the ZSL shop items displayed in your shopping basket that ZEL advertised. ZEL will then send you an acknowledgement email listing the items you have ordered. Payment will be taken from your payment card when your order is completed successfully online. Acceptance of your order and the completion of our contract for the sale of the ZSL shop items will take place on the dispatch to you of the items ordered. Ownership of ordered items will pass to you on dispatch.

Dispatch to You

All items are supplied subject to availability and may become unavailable at any time. If ZEL is unable to supply the item ZEL will send an email to your contact email address (as supplied by you) to inform you that this is the case.

ZEL will make every effort to dispatch items ordered within 1-2 working day(s) following the receipt of an order. This means that orders placed on a Saturday or Sunday will be dispatched on the following Monday or Tuesday (unless there is a Bank Holiday). Delays will occasionally be inevitable due to unforeseen circumstances such as factors outside ZEL’s control, for example but not limited to postal problems or industrial action. ZEL will not be liable for any delay or failure to dispatch items within the estimated timescale.

If you have any queries regarding shipping, please email us at


Items ordered will usually be delivered by Royal Mail, Parcel Post or other courier service and ZEL cannot be held liable for any delivery delays following dispatch. In the event of delayed delivery please wait for a period of at least 14 days from the date of dispatch of your order before contacting ZEL.

At present ZEL delivers to the UK only.
All prices listed include VAT (where applicable) but exclude shipping charges, which will be shown separately in your email notification from ZEL.
ZEL recommends that you print out and retain your confirmation of dispatch e-mail in case you want to contact us about your order or return items after delivery.

Defective Goods

ZEL will always accept return of and offer a refund (including original postage and packing costs) for defective goods returned within 14 (fourteen) days of delivery, as long as the item is returned in its original packaging together with a copy of your confirmation of dispatch e-mail. On return please provide a brief description of the fault.

Non Defective Goods Returns and Order Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order and or return an item purchased through the ZSL shop within 7 (seven) days of delivery for any reason. Within a reasonable period of receipt of such returned items ZEL will refund to your payment card both the item costs and the original postage and packing cost. Unfortunately ZEL is not able to refund the cost to you of having items returned to ZEL. Please note that this does not include the right to return perishable items such as food and sweets, periodicals, personalised items, entrance tickets, audio/video recordings or software that you have unsealed and items such as earrings and cosmetics.

Please return items to:

Retail Web Shop
East Service Gate
Regents Park

including a copy of your confirmation of dispatch e-mail and original packaging.