International Shipping
European Delivery
Due to Brexit and new VAT regulations in the European Union (EU), ZSL has temporarily suspended all deliveries to countries within the EU. We’re hoping to be able to resume orders to those countries in the near future. Apologies for any inconvenience.
We aim to deliver orders to non-EU European countries between 7-14 working days.
Weekends and UK Bank Holidays are not considered working days.
We currently deliver to the following non-EU European countries. For shipping costs see 'Rest of the World'.
Andorra, Greenland, Liechtenstein, Serbia, Switzerland, Turkey, Vatican City.
North America and Canada Delivery
£20.00
We aim to deliver orders to North America and Canada between 14-21 working days.
Weekends and UK Bank Holidays are not considered working days.
Please note: These costs only include delivery; sometimes import duties and local taxes occur. Customers are responsible for those.
Australia Delivery
£25.00
We aim to deliver orders to Australia between 14-21 working days.
Weekends and UK Bank Holidays are not considered working days.
Please note: These costs only include delivery; sometimes import duties and local taxes occur. Customers are responsible for those.
New Zealand Delivery
£30.00
We aim to deliver orders to New Zealand between 14-21 working days.
Weekends and UK Bank Holidays are not considered working days.
Please note: These costs only include delivery; sometimes import duties and local taxes occur. Customers are responsible for those.
Rest of the World Delivery
£25.00
We aim to deliver orders to the rest of the world between 14-21 working days.
Weekends and UK Bank Holidays are not considered working days.
Please note: These costs only include delivery; sometimes import duties and local taxes occur. Customers are responsible for those.
ZSL cannot deliver to PO Box addresses or to private addresses in Russia.
ZSL deliver to PO boxes only in the UAE.
We currently deliver to the following countries:
Brazil, Hong Kong, India, Israel, Japan, Malaysia, Russia, South Korea, Singapore, South Africa, Taiwan, Thailand, UAE, Andorra, Greenland, Liechtenstein, Serbia, Switzerland, Turkey, Vatican City.
Import duties and customs
Please note that products delivered to countries outside the UK may be subject to taxes, fees and other costs which are charged by their local legislation.
The recipient of the products is responsible for any of these additional charges so we recommend that you find out what import charges are applicable in the country you are shipping to before ordering.
Products we cannot ship internationally
Unfortunately we are unable to ship candles and diffusers to addresses outside the UK.
Heavy orders
In the unlikely event your international order package is over our maximum weight, you will be contacted with an additional small charge to cover the shipping cost. Customers will be given the options to proceed with the small charge, or cancel their order before fulfilment. Please note, as we're a charity we try our best to ensure we're not at loss, and these delivery charges incurred are just to cover the cost of delivery from our third party courier.