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🎁 The season of gifting is approaching! Keep up to date with us and know we've got you covered. 🎁

International Shipping

We are able to ship internationally using Royal Mail. However, due to the COVID-19 pandemic, there is potential for disruption. Especially during peak times.

ZSL Online shop will continue to monitor the situation and keep up to date with Royal Mail - we will keep customers informed as best we can if we foresee any delays.

For more information and for more details on the destination country shipping, please head to the Royal Mail website.
 

Christmas International Shipping - Will my order arrive in time for Christmas?
The gifting season is around the corner and we want to help ensure your Christmas gifts arrive in time for the special occasion!
So don't forget to make your orders with ample time to allow for peace of mind that you've got this season covered!

Below is our last order dates for international orders:

European Delivery

Monday 29th November

USA and Canada Delivery

Monday 1st November

Rest of the World Delivery

Monday 18th October


European Delivery

Due to Brexit and new VAT regulations in the European Union (EU), ZSL has temporarily suspended all deliveries to countries within the EU. We’re hoping to be able to resume orders to those countries as soon as we can. Apologies for any inconvenience.

For all European non-EU countries, prices and delivery times are below.

£12.00

We aim to deliver orders to non-EU European countries between 7-14 working days.

Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.

We currently deliver to the following non-EU European countries:

Andorra, Greenland, Lichtenstein, Serbia, Switzerland, Turkey, Vatican City State


USA and Canada Delivery

£20.00

We aim to deliver orders to North America between 14-21 working days.

Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.


Australia and New Zealand Delivery

£25.00

We aim to deliver orders to Australia and New Zealand between 14-21 working days.

Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.


Rest of the World Delivery

£25.00

We aim to deliver orders to the rest of the world between 14-21 working days.

Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.

ZSL cannot deliver to PO Box addresses or to private addresses in Russia and China. All orders being delivered to China must have a valid Customer Registration number which should be entered during checkout.

We currently deliver to the following countries:

Brazil, China,  Hong Kong, India, Israel, Japan, Malaysia, New Zealand, Qatar, Russian Federation, Republic of Korea, Singapore, South Africa, Taiwan, Thailand, UAE, Uruguay


Import duties and customs

Please note that products delivered to countries outside the UK may be subject to taxes, fees and other costs which are charged by their local legislation.

The recipient of the products is responsible for any of these additional charges so we recommend that you find out what import charges are applicable in the country you are shipping to before ordering.


Products we cannot ship abroad

Unfortunately we are unable to ship candles and diffusers to addresses outside the UK.