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We are working extremely hard to fulfil orders but there may be additional wait due to dispatch times – we thank you for your patience.
Please note additional disruption to International shipping services*

International Shipping

INTERNATIONAL DELIVERY UPDATE 25/02/2021
Royal Mail has resumed normal international shipping but there may still be temporary suspension on some mail services to Europe. Services are still heavily delayed - please expect longer delivery times.
ZSL Online shop will continue to monitor the situation and keep up to date with Royal Mail - we will keep customers informed as best we can.

For more information and for more details on the destination country, please head to the Royal mail website

For more information regarding your order, please do not hesitate to contact shop@zsl.org
 

Please see our international shipping costs, times and terms and conditions for delivery outside of the UK here 
 


 

For more information regarding your order, please do not hesitate to contact shop@zsl.org


Will my order reach me in time for Christmas?

Please see our last shipping dates below to see when you need to place your order in time for Christmas: 

Delivery to Rest of the World - Order by 1pm Monday 5th October

Delivery to Australia and New Zealand - Order by 1pm Monday 5th October

Delivery to North America - Order by 1pm Monday 2nd November

Delivery to Eastern Europe - Order by 1pm Monday 2nd November

Delivery to Western Europe - Order by 1pm Monday 16th November
 



We now ship abroad!

Please see below shipping costs, times and terms and conditions for delivery outside of the UK:


European Delivery

£12.00

We aim to deliver orders to Europe between 3-5 working days.
Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.

We currently deliver to the following European countries:

Austria, Andorra, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Finland , Poland, Portugal, Norway, Republic of Ireland, Vatican City State


USA and Canada Delivery

£20.00

We aim to deliver orders to North America between 5-7 working days.
Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.


Australia and New Zealand Delivery

£25.00

We aim to deliver orders to Australia and New Zealand between 5-7 working days.
Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.


Rest of the World Delivery

£25.00

We aim to deliver orders to the rest of the world between 5-7 working days.
Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.

ZSL cannot deliver to PO Box addresses or to private addresses in Russia and China. All orders being delivered to China must have a valid Customer Registration number which should be entered during checkout.

We currently deliver to the following countries:

Brazil, China,  Hong Kong, India, Israel, Japan, Malaysia, New Zealand, Qatar, Russian Federation, Republic of Korea, Singapore, South Africa, Taiwan, Thailand, UAE, Uruguay


Import duties and customs

Please note that products delivered to countries outside of the EU may be subject to taxes, fees and other costs which are charged by their local legislation.

The recipient of the products is responsible for any of these additional charges so we recommend that you find out what import charges are applicable in the country you are shipping to before ordering.


Products we cannot ship abroad

Unfortunately we are unable to ship candles and diffusers to addresses outside the UK.