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Our paws are working hard to fulfil all orders but please be aware that your order may experience delayed dispatch - we thank you for your patience and support.

International Shipping


Royal Mail has resumed normal international shipping but there may still be temporary suspension on some mail services to Europe. Services are still heavily delayed - please expect longer delivery times.
ZSL Online shop will continue to monitor the situation and keep up to date with Royal Mail - we will keep customers informed as best we can.

For more information and for more details on the destination country, please head to the Royal mail website

For more information regarding your order, please do not hesitate to contact shop@zsl.org

 


We now ship abroad!

Please see below shipping costs, times and terms and conditions for delivery outside of the UK:


European Delivery

£12.00

We aim to deliver orders to Europe between 3-5 working days.
Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.

We currently deliver to the following European countries:

Austria, Andorra, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Finland , Poland, Portugal, Norway, Republic of Ireland, Vatican City State


USA and Canada Delivery

£20.00

We aim to deliver orders to North America between 5-7 working days.
Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.


Australia and New Zealand Delivery

£25.00

We aim to deliver orders to Australia and New Zealand between 5-7 working days.
Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.


Rest of the World Delivery

£25.00

We aim to deliver orders to the rest of the world between 5-7 working days.
Weekends and UK Bank Holidays are not considered working days.

Please note: These costs only include delivery; customers are responsible for import duties and local taxes.

ZSL cannot deliver to PO Box addresses or to private addresses in Russia and China. All orders being delivered to China must have a valid Customer Registration number which should be entered during checkout.

We currently deliver to the following countries:

Brazil, China,  Hong Kong, India, Israel, Japan, Malaysia, New Zealand, Qatar, Russian Federation, Republic of Korea, Singapore, South Africa, Taiwan, Thailand, UAE, Uruguay


Import duties and customs

Please note that products delivered to countries outside the UK may be subject to taxes, fees and other costs which are charged by their local legislation.

The recipient of the products is responsible for any of these additional charges so we recommend that you find out what import charges are applicable in the country you are shipping to before ordering.


Products we cannot ship abroad

Unfortunately we are unable to ship candles and diffusers to addresses outside the UK.