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Shipping information

How much does delivery cost?

We charge a flat rate per address depending on the delivery method which are as follows:

Standard delivery (Brown hare)


Express delivery (Cheetah)


Spend £50 or over – Standard delivery


Click and Collect from ZSL London or Whipsnade Zoo

FREE - Must have a pre-booked ticket

These charges only relate to mainland UK. We cannot deliver to PO boxes.

Our orders are shipped with Royal Mail and all are sent with a trackable service.


How long does delivery take?

Delivery time depends on which delivery method you choose:

Standard delivery (Brown hare)

3-5 working days

Express delivery (Cheetah)

1-2 working days

Click and Collect

3 working days

Order must be placed before 1pm for the order to go out same day. 

During sales and holiday periods delivery may take a little longer.

Orders are dispatched Monday to Friday, excluding UK national holidays.


We now offer Click and Collect from our Zoos!

Order online and collect from ZSL London Zoo or ZSL Whipsnade Zoo for FREE

Click here to find out more about our Click and Collect service. 

We now ship abroad!

Please see our international shipping costs, times and terms and conditions for delivery outside of the UK here