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   Christmas is coming!   
Order by 18th Dec for UK standard delivery and 21st Dec for UK Expedited delivery, to make sure your gifts arrive in time for Christmas.
Our click & collect service will be unavailable from 05/11/20 to 02/12/20.

Shipping information

How much does delivery cost?

We charge a flat rate per address depending on the delivery method which are as follows:

Standard delivery (Brown hare)

£3.99

Express delivery (Cheetah)

£6.99

Spend £50 or over – Standard delivery

FREE 

Click and Collect from ZSL London or Whipsnade Zoo

Unavailable*


These charges only relate to mainland UK. We cannot deliver to PO boxes.

Our orders are shipped with Royal Mail and all are sent with a trackable service.

 

How long does delivery take?


** Delivery update - Holiday season**
Will you order arrive in time for Christmas? Make sure to...

Standard delivery (Brown hare)

Order by 18th Dec 2020

Express delivery (Cheetah)

Order by 21st Dec 2020
Click and Collect

Unavailable*

 

Please see our international shipping costs, times and terms and conditions for delivery outside of the UK here 

 



Delivery time depends on which delivery method you choose:

Standard delivery (Brown hare)

3-5 working days

Express delivery (Cheetah)

1-2 working days

Click and CollectUnavailable*


Order must be placed before 1pm for the order to go out same day. 

During sales and holiday periods delivery may take a little longer.

Orders are dispatched Monday to Friday, excluding UK national holidays.


We now ship abroad!

Please see our international shipping costs, times and terms and conditions for delivery outside of the UK here 
 


 

*Click and Collect service will be temporarily unavailable whilst our Zoos are closed, from Thursday 5th November to 2nd December 2020, due to Covid-19.
We are still fulfilling orders on delivery service, please choose suitable delivery method. Apologies for the inconvenience caused.

For more information regarding your order, please do not hesitate to contact shop@zsl.org