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Please bear with us! Our paws are working hard to fulfil all orders but due to high volume, orders are taking a little longer to dispatch - we thank you for your patience and support.

Shipping information

How much does delivery cost?

We charge a flat rate per address depending on the delivery method which are as follows:

Standard delivery (Brown hare)


Express delivery (Cheetah)


Spend £50 or over – Standard delivery


Click and Collect from ZSL London or Whipsnade ZooFREE

These charges only relate to mainland UK. We cannot deliver to PO boxes.

Our orders are shipped with Royal Mail and all are sent with a trackable service.


How long does delivery take?

Due to the current pandemic we are facing many challenges when dispatching orders. We would like to inform customers and make aware of the possible delay to dispatch to the type of delivery service chosen. We are doing our best to achieve and fulfil all orders - we only ask for your patience and continuing support.

Delivery time depends on which delivery method you choose:

Standard delivery (Brown hare)

3-5 working days

Express delivery (Cheetah)

1-2 working days

Click and Collect2-3 working days

Order must be placed before 1pm for the order to go out same day. 

During sales and holiday periods delivery may take a little longer.

Orders are dispatched Monday to Friday, excluding UK national holidays.

We now ship abroad!

Royal Mail has resumed normal international shipping but there may still be some tempory suspension some mail services to Europe. Services are still heavily delayed. Please expect longer delivery times.
ZSL Online shop will continue to monitor the situation and keep up to date with Royal Mail - we will keep customers informed as best we can.

For more information and for more details on the destination country, please head to the Royal mail website

For more information regarding your order, please do not hesitate to contact

Please see our international shipping costs, times and terms and conditions for delivery outside of the UK here 


For more information regarding your order, please do not hesitate to contact