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We are working extremely hard to fulfil orders but there may be additional wait due to dispatch times – we thank you for your patience.
Please note additional disruption to International shipping services*

Shipping information

How much does delivery cost?

We charge a flat rate per address depending on the delivery method which are as follows:

Standard delivery (Brown hare)


Express delivery (Cheetah)


Spend £50 or over – Standard delivery


Click and Collect from ZSL London or Whipsnade Zoo


These charges only relate to mainland UK. We cannot deliver to PO boxes.

Our orders are shipped with Royal Mail and all are sent with a trackable service.


How long does delivery take?

Delivery time depends on which delivery method you choose:

Standard delivery (Brown hare)

3-5 working days

Express delivery (Cheetah)

1-2 working days

Click and CollectUNAVAILABLE

Order must be placed before 1pm for the order to go out same day. 

During sales and holiday periods delivery may take a little longer.

Orders are dispatched Monday to Friday, excluding UK national holidays.

We now ship abroad!

Royal Mail has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland.
ZSL Online shop will continue to monitor the situation and keep up to date with Royal Mail - we will keep customers informed as best we can.

For more information regarding your order, please do not hesitate to contact

Please see our international shipping costs, times and terms and conditions for delivery outside of the UK here 


For more information regarding your order, please do not hesitate to contact