Skip to main content

🎁 Be ready for the big day! 🎁 

We are processing orders as normal, but experiencing some delays with Royal Mail.

We recommend that you checkout as soon as possible.

Shipping information


How much does delivery cost?

We charge a flat rate per address depending on the delivery method which are as follows:

Standard delivery (Brown hare)


Spend £60 or over – Standard delivery


Click and Collect from ZSL London or Whipsnade Zoo


These charges only relate to mainland UK. We cannot deliver to PO boxes.

Our orders are shipped with Royal Mail and all are sent with a trackable service.

How long does delivery take?

Please note, due to Royal Mail strike action during Friday 9th, Sunday 11th, Wednesday 14th, and Thursday 15th December 2022, we would like to make customers aware this may result in a small number of orders placed around these dates subject to slight delays in being delivered.

While this is out of our control, we apologise for any inconvenience.

We recommend customers place orders using Click and Collect if possible to avoid delays in receiving orders. 

We ask that customers are patient with slight delays to orders being delivered, but to get in touch if your order has still not arrived a week after the delivery guidelines below.

Delivery time depends on which delivery method you choose:

Standard delivery (Brown hare)

5-7 working days

Click and Collect

3-4 working days

Order must be placed before 1pm, we aim to dispatch the same day.

During sales and holiday periods delivery may take a little longer.

Orders are dispatched Monday to Friday, excluding UK national holidays.


Last shipping dates for Christmas 2022

UK standard delivery (Brown hare)

Friday 16th December 


We now ship abroad! 

We are able to ship internationally using Royal Mail. However, due to the Covid-19 pandemic, there is potential for disruption. ZSL Online Shop will continue to monitor the situation and keep up to date with Royal Mail - we wil keep customers informed as best we can if we forsee any delays. For more information and for more details on the destination country, please head to the Royal Mail website. 

Please see our international shipping costs, times and terms and conditions for delivery outside of the UK here 


For more information regarding your order, please do not hesitate to contact